Hey James!
Thanks for sharing your feedback. We’re genuinely sorry to hear that your experience didn’t meet expectations.
Regarding the first paddle, the damage you referenced was a hole in the middle of the face of the paddle, which falls outside of our warranty coverage. That said, we still chose to replace it for you at our cost as a courtesy, even though we weren’t obligated to do so. We did this because we care about our customers and wanted to help get you back on the court as quickly as possible.
David
Founder 11SIX24
