2 orders placed on the same day, shipped the same day., same origin city, same shipping service. One package shipped directly to Texas. The other went to Utah and stalled for several days. Contacted customer service to help with the issue. It took at least 4 days for them to respond, and they did actually nothing about it. The delay excuse was because they had people at the Pro tournament. Great, support those with a big cash outflow, but neglect the customers who provide the cash inflow. Great business model. Sure, they have a got paddle in the hands-off some great pros. That wave does not last forever. There are so many great options out there, so this company does not need my future purchases.
Hey Michael!
Sorry about your experience. We responded to your email within 24 business hours (the ticket was received on Friday, and we responded on Monday due to us being short-staffed). One package arrived 4 days after the other due to USPS misrouting. We apologize for this but this was outside our control and USPS did get the package there. If you aren't satisfied, you can return your paddles within the 30-day return window.
David
I bought them to resell. So far, no one has been impressed.
Love love the paddle a lot of control
All court is the way to go!
Power when I need it. Extremely controllable. Also this is the first paddle I didn’t have to add weights to, which is very impressive
Great paddle. Just wish it was a little longer